Terms & Conditions

These terms ("Terms") form a legally binding contract between Autothink Group Ltd, trading as AutoPostcode ("we", "us"), and the business or organisation that registers for, orders or uses our website, API, WordPress plugin, dashboards or related services (the "Service") ("you").

The Service is supplied to businesses only. By creating an account, accepting a quote, paying, or using the Service you confirm you are acting in the course of a business and have authority to bind your organisation. Consumer protection rights that apply only to consumers (including the 14-day cancellation right under the Consumer Contracts Regulations 2013) do not apply.

• Credit / lookup: a unit of usage consumed by a billable search, as described on our pricing page.
• Plan: a monthly or annual subscription, a credit pack, or an Enterprise Agreement.
• Enterprise Agreement: a bespoke quote, offer or order form issued by us and accepted by you.
• Contract Term: the fixed minimum period stated in an Enterprise Agreement.
• Contract Value: the total fees payable over the full Contract Term.

You must give accurate information and keep it up to date. You are responsible for all activity under your account and API keys, including usage by your staff, contractors, agencies and end users, and for any credits consumed if a key is exposed. Keep keys confidential and tell us promptly if one is compromised.

• Fees are payable in advance in pounds sterling and are exclusive of VAT and any other applicable taxes.
• Credits are allocated per billing period, have no cash value and expire at the end of that period unless your plan says otherwise.
• Card payments are taken by our payment provider (Stripe). You authorise us to charge your payment method for each period and for any top-ups you order.
• We may change list prices on at least 30 days' notice; changes apply from your next renewal. Enterprise Agreement prices are fixed for the Contract Term.
• If a payment fails, we may retry it, suspend the Service and/or downgrade your account until paid.

Monthly and annual subscriptions renew automatically for the same period until cancelled. You may cancel at any time from Dashboard → Billing. Cancellation stops the next renewal: your access continues until the end of the period already paid for and no further charges are made after that date.

It is your responsibility to cancel before the renewal date. Stopping use of the Service, removing the plugin or deleting API keys does not cancel a subscription. Payments already taken are non-refundable — see our Cancellation & Refund Policy.

We may issue a bespoke quote or offer with custom pricing, volumes or payment terms. An Enterprise Agreement is formed, and becomes binding, when you do any of the following: pay any part of it, activate it (including choosing to pay by invoice), sign or confirm it in writing, or start using the credits it provides. These Terms apply to every Enterprise Agreement; if they conflict, the Enterprise Agreement's specific commercial terms (price, volume, term) prevail.

• Fixed term. Each Enterprise Agreement has a fixed minimum Contract Term (12 months unless stated otherwise).
• No early cancellation. You cannot cancel or terminate an Enterprise Agreement for convenience before the Contract Term ends. The full Contract Value is payable whether you pay up front or in instalments.
• Switching provider does not end the contract. If you stop using the Service, use fewer credits than allocated, change supplier, or no longer need the Service, you remain liable to pay all fees for the remainder of the Contract Term. Instalments are a payment convenience only and do not create a right to stop paying.
• Invoices. Invoices are payable within 14 days of issue unless stated otherwise. We may charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue amounts.
• Non-payment. If any amount is more than 14 days overdue, we may suspend the Service and the entire unpaid balance of the Contract Value becomes immediately due. Suspension does not reduce what you owe. You will pay our reasonable costs of recovery.
• Unused credits. Credits allocated under an Enterprise Agreement are not refundable or exchangeable for cash, and unused credits do not reduce the Contract Value.
• Top-ups. Additional credits may be bought during the Contract Term at the contract per-lookup rate. Top-ups are non-refundable.
• Renewal. Unless the Enterprise Agreement says otherwise, it renews for a further term of the same length unless either party gives written notice at least 30 days before the end of the current term.
• Quote validity. Quotes are valid for the period shown (or 30 days if none) and may be withdrawn before acceptance.

You must comply with our Acceptable Use Policy. Address data is derived from Royal Mail's Postcode Address File (PAF®), owned by Royal Mail Group Ltd and provided under licence. You may use results only to capture, validate or display addresses within the websites and applications covered by your plan. You must not bulk-extract, cache beyond what is needed for a transaction, resell or redistribute the data.

We aim to keep the Service available and accurate but provide it "as is". Unless an Enterprise Agreement includes a service level, we do not guarantee uninterrupted or error-free operation or that every address will be found. We may carry out maintenance and improve or change features, giving reasonable notice of material changes that reduce functionality.

We (and our licensors) own all rights in the Service, software, plugin, documentation and data. You receive a non-exclusive, non-transferable licence to use them during your plan. Each party will keep the other's non-public business information confidential and use it only to perform the contract.

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, our Data Processing Addendum forms part of these Terms.

• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited by law.
• We are not liable for loss of profit, revenue, business, goodwill, data, anticipated savings, or any indirect or consequential loss.
• Our total liability arising out of or in connection with the contract is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.
• Except as expressly stated, all warranties and conditions implied by statute or common law are excluded to the extent permitted by law.

You will indemnify us against claims, losses and costs arising from your breach of these Terms, the Acceptable Use Policy or Royal Mail licence terms, or from your unlawful use of the Service.

We may suspend or terminate the Service immediately if you fail to pay, materially breach these Terms, misuse the Service, or become insolvent. Termination for your breach does not entitle you to a refund and any unpaid fees (including the remaining Contract Value of an Enterprise Agreement) become immediately due.

On termination your licence ends, unused credits lapse and we may delete your account data in line with our Privacy Policy. Clauses that by nature should survive (payment, liability, confidentiality, governing law) do so.

• Force majeure: neither party is liable for delay caused by events beyond its reasonable control (payment obligations excepted).
• Changes: we may update these Terms; material changes take effect 30 days after notice, or at your next renewal for standard plans. Enterprise Agreement commercial terms will not change during the Contract Term without your agreement.
• Assignment: you may not assign the contract without our consent; we may assign it to a group company or successor.
• Entire agreement: these Terms, any Enterprise Agreement and the policies referenced form the whole agreement. Your own purchase-order terms do not apply.
• Severability and waiver: an invalid provision is severed without affecting the rest; delay in enforcing a right is not a waiver.
• Third parties: no one other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999.
• Notices: notices to us must be sent to info@autopostcode.com; we may notify you at your account email.

These Terms and any dispute or claim (including non-contractual) arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.