Cancellation & Refund Policy

• You can cancel a monthly or annual subscription at any time from Dashboard → Billing.
• Your access continues until the end of the period you have paid for; no further charges are made after that.
• Payments already made are non-refundable, including unused credits and time.
• Enterprise and bespoke agreements are fixed-term and cannot be cancelled early.

Sign in, open Dashboard → Billing and choose Cancel subscription. We confirm by email with the date your access ends. Only cancellations made in your account, or confirmed by us in writing from info@autopostcode.com, are valid. Stopping use, uninstalling the plugin, deleting keys or emailing a third party is not a cancellation. You can undo a cancellation any time before the access end date.

Subscriptions renew automatically. Annual plans renew for a further year at the then-current price. It is your responsibility to cancel before the renewal date; renewal charges taken because a plan was not cancelled in time are not refundable.

All fees are non-refundable, in full or in part, including:

• monthly and annual subscription payments, including the current period after cancellation;
• unused credits, lookups or remaining time;
• credit packs and top-ups;
• fees for periods where the Service was not used;
• downgrades during a billing period.

Enterprise Agreements run for a fixed Contract Term and cannot be cancelled early. The full Contract Value is payable even if you pay by monthly invoice, stop using the Service, or move to another provider. See section 6 of our Terms & Conditions.

If we charge you in error (for example, a duplicate charge or a charge after a valid cancellation took effect), tell us within 30 days at info@autopostcode.com and we will correct it. Any goodwill credit or refund outside this policy is at our sole discretion and does not set a precedent.

Please contact us before disputing a payment with your bank. If you raise a chargeback for a valid charge, we may suspend your account, and the amount plus any dispute fees remain owed to us.

The Service is sold to businesses only, so the consumer 14-day cancellation right does not apply. Nothing in this policy excludes or limits any right that cannot be excluded or limited under the law of England and Wales.