Privacy Policy

Last updated: June 2026

This Privacy Policy explains how AutoPostcode ("we", "us") collects, uses and protects personal data when you use our website, dashboard, postcode lookup API and related services. This page is maintained by AutoPostcode. If you require a Data Processing Agreement (DPA) for your organisation, please contact us.

Who we are

AutoPostcode provides UK postcode lookup and address verification services. For privacy questions, contact us at info@autopostcode.com.

Data we collect

  • Account data — name, email and organisation details you provide at sign-up.
  • Billing data — plan and payment information, processed by our payment provider.
  • Usage data — API requests, lookup logs (such as the postcode searched and selected address), timestamps and the website making the request, used to operate and secure the Service.
  • Technical data — IP address, browser and device information collected automatically.

How we use your data

  • to provide, maintain and improve the Service;
  • to authenticate accounts and secure API access;
  • to process billing and manage your plan;
  • to provide support and respond to enquiries;
  • to monitor usage, prevent abuse and meet legal obligations.

Legal bases

We process personal data to perform our contract with you, to pursue our legitimate interests in operating and securing the Service, to comply with legal obligations, and — where required — on the basis of your consent (for example, certain cookies).

Address data and Royal Mail PAF

Address data returned by the Service originates from the Royal Mail Postcode Address File (PAF), which is owned and copyrighted by Royal Mail Group Ltd and provided under licence. We do not sell your personal data.

Sharing and processors

We share data only with service providers who help us operate the Service (such as hosting, infrastructure, email and payment processing), under appropriate agreements, and where required by law.

Data retention

We keep personal data for as long as your account is active and as needed to provide the Service, then for any period required to meet legal, accounting or reporting obligations.

Your rights

Subject to applicable law, you may have the right to access, correct, delete or restrict processing of your personal data, to object to processing, and to data portability. To exercise these rights, contact info@autopostcode.com.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "last updated" date above and, where changes are material, take reasonable steps to notify you.